• Understand the five practices of the worlds greatest leaders
• Create a clear and compelling vision of the future
• Find an appropriate balance between the five major leadership roles
• Become a leader who empowers others and brings out their best
• Learn how to organize and manage your priorities so that big things control little things
• Recognize leadership qualities inside of yourself

Structure and Format:

High Performance Leadership consists of eight modules (each two to three hours in length) that are scheduled and delivered at least one week apart. The modules include numerous individual and group exercises that make the training come alive and ensure that participants translate the principles into a personal plan of action.

This program can be taught to a large group or even a single leader with the trainer acting as a personal coach. The number of participants, structure and format can all be tailored to fit the needs of your organization

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Career Builder for Emerging Leaders

The best companies invest in their people. They realize that their employees are more than a payroll expense. Employees are intelligent and resourceful people who can think, learn, and therefore, continually improve their value and ability to contribute to the organization. Look around, read the literature, and a theme you will discover is that the best companies within any industry invest in their employees by providing them with training to become a knowledgeable and committed workforce. Training is not simply another perk or reward for above-par job performance. It is an absolute necessity that pays for itself many times over in improved performance and business results. The 360 Solutions Career Builder program was designed for organizations that recognize the enormous capability of their employees and are willing to invest in their development. The combination of subject matter in the series was carefully selected to represent the most important topics in employee development. It is based upon 20+ years of research into those skill sets that will have the greatest impact upon the performance of employees and, therefore, upon the future of their organizations. Career Builder gives employees
advanced competencies in four critical areas:

• Self management and personal effectiveness
• Interpersonal relationships, communication, and trust.
• Teamwork and collaboration
• Leadership and accomplishing results through others

The workshops use the latest techniques in adult learning including simulations, case studies, behavior modeling, application exercises, group discussion, and skill building. The emphasis is on application rather than theory. It enables participants to learn new competencies and gives them the tools to apply them back home.

Workshop Topics:

As people attend the Career Builder workshops, they develop knowledge and skills that will significantly increase their personal effectiveness and ability to successfully interact
and lead others. They will develop habits of success that will produce more capable people and more valuable employees. Never before have such diverse and critically important business, interpersonal, and leadership topics been combined into a training series with such impact.

Career Builder Modules

• Trust: The Game of Collaboration
• Creating Teams: A Blueprint for High Performance
• Face to Face: Communication for Today’s Professional
• Effective Meetings: The Power to Get Things Done
• Emotional Excellence: Handling Life’s Challenges
• Taking Responsibility: How to be Proactive not Reactive
• Conflict Resolution: The Road to Win/Win
• Empowering Employees: A Guide for Success
• Setting Performance Expectations: A Guide to Managing People
• Time Management: Acting From My Priorities
• Team Decisions: Making Things Happen
• Winning Relationships: Strengthening Self and Others

Career Builder Benefits & Features

Several features built into Career Builder set it apart from other training programs on the market today:

Dynamic- Every workshop is packed with action and exercises that engage the participants and bring the material to life.

Competency-based- Participants come out of each workshop with skills and competencies that they can immediately use to improve their job performance.

Flexibility- The workshops are modularized so a delivery schedule can be set to minimize work disruptions and allows topics to be prioritized based on needs.

Get people back on the job- The modularized nature of the workshop can minimize the time people are away from the job.

Spaced learning- The workshops are spaced over time to allow the participants to practice and master the material between sessions.

Application- Each module concludes with back-home application assignments to ensure the skills are not forgotten but utilized between sessions.

Accountability- The workshops emphasize skills rather than theory. The participants are encouraged to create personal development plans and share them with management.

State of the art materials- The participant workbooks are the best on the market today to ensure ease of use, reuse, and maximum impact.

Customer-focused training- A 360 Solutions certified consultant/trainer is a partner who can tailor the training to meet individual client needs and help make critical implementation decisions for lasting results.

An investment in Career Builder is an investment in your people. As you give them opportunities to learn, grow, and improve their job skills, they will reward you many times over with greater commitment and performance. We look forward to your participation in the series and encourage you to take full advantage of this opportunity.

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Diversity - Valuing the Individual

Individual differences in the workplace must be sought after, nurtured, and respected. Progressive organizations understand this. But sometimes that's easier said than done. How do you coach workers not only to respect their colleagues and the traits each individual possesses, but also to seek out those co-workers as team members? How do you teach everyone to get along?

In this course, you will discover the foundation for understanding diversity and developing skills for working in environments and groups composed of diverse individuals. Specifically, you will learn the value of:

• Diversity in high-performance organizations
• Appreciating diversity
• Using the advantages of diversity and inclusion for growth and expansion in a global marketplace

• Communication guidelines

Valuing the Individual packs solid information into a four-hour class. The dynamic training includes scenarios for handling those difficult moments and helps participants learn how to speak up in delicate situations.

Managing Diversity

Problem: A manager faces a team in which everyone is different. What does she do?

Solution A: She demands that everyone think and act alike.

Solutions B: She observes the differences and puts them to work for the team.

The manager is likely to choose either solutions before participating in the Managing Diversity course. Afterward, Solutions B will be her choice. This module will align participants with high-performance thinking and managing. In this session, participants will cover a wide range of topics including dealing with the topics of race, gender, ethnicity, age, disability, sexual orientation, and physical ability in the workplace.

Managing Diversity is a four-hour course. Training includes essential skills for overcoming the challenges presented to a team that needs to pull together

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Self Mastery A Plan for Personal Success

Mastery: "Ascendancy or victory in struggle or competition."
(Webster’s New World Dictionary)

Masters are the victors of life; those who step up to the challenges and opportunities of life with the courage, determination, and wisdom to win the private and public victories.

Mastery does not happen by accident. It is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing.

What you can expect
People who attend this program will learn a set of principles that will change the way they view their lives as well as their performance on the job. They will grow in self-understanding, confidence, personal effectiveness, and their ability to handle the challenges/opportunities of the workplace. Such personal transformation forms the foundation for organizational transformation.

Principles of Self-Mastery:
The Integrity Model: A paradigm of personal effectiveness that defines success as what happens within you rather than what happens to you.

Embrace Reality: Discover power and fulfillment as you stop wasting time resenting, complaining, wishing, and blaming and instead keep your focus on what you can control.

Exercise Responsibility: See how your success and quality of life come from choices you make and learn to act rather than react to the events of your life.

Conquer Your Key Moments: Learn how to conquer and transcend the challenges of life by changing your thinking, feelings, and behavior.

Clarify Your Vision: Know what you want and the steps that you must take to achieve it.

Define Your Purpose: Decide what your life is about and those principles by which you will govern yourself.

Act With Integrity: Translate your purpose and vision into reality and make your day-to-day actions consistent with what is most important.

Value Who You Are: Make a decision to care for yourself, accept your weaknesses, and acknowledge and build upon your strengths.

This approach to change is not a quick fix. However, during this program you will learn principles and participate in exercises that will allow you to truly become master of your own life.

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Positive Impact

Most companies today, whether large or small, struggle with the common dilemma of how to make their organization more productive. At 360 Solutions we believe it starts with knowledgeable employees. The Positive Impact training program instills high performance behaviors that create strong organizations, productive in the areas where it counts the most.

What You Will Gain:

Program participants will learn to:

• Communicate openly and directly.
• Work smarter, harder, faster, and better.
• Demonstrate "value added"
• Look for leadership opportunities.
• Embrace and initiate change.
• Have a positive impact on their company, customers, and colleagues.
• Take charge of their personal life

As individuals within an organization master the behaviors taught in this program, the organization has the opportunity to reap the rewards of sustainable improvements in productivity.

Format

Positive Impact consists of seven modules (two to three hours in length) and can be delivered in a variety of ways, including half-day sessions, full-day sessions, or once a week. This program was designed to develop behaviors that are beneficial at all levels of an organization and is recommended for all employees. A company-wide implementation of this program can produce measurable results for any organization.

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Principles of High Performance

It is becoming more and more difficult for organizations to survive in today’s world: 40% of all new businesses fail by the end of the first year; only 12% survive five years; and 2 to 3 % survive 10 years.

Unfortunately, most of the responses to the challenges companies face today are ineffective. They attack symptoms while leaving intact the root causes of organizational ineffectiveness.

Now, by attending this program, you can learn principles and methodologies that will enable you to achieve outstanding and sustainable results within your organization.

A Few Principles of High Performance:

• The strategy and direction of the organization are clear and guide day to day actions and decision-making
• Members of the organization understand the business and are committed to getting results
• People govern themselves by shared values and guiding principles rather than rigid policies
• People are organized, when possible, into self-managing teams
• Processes are streamlined and systems aligned to support the strategy and philosophy of the business
• The role of management changes from controlling workers to creating an environment in which people can be most effective

What You Will Gain:

As a business owner or manager you face two challenges: 1) meeting your short-term business and financial goals; 2) building an organization that will sustain you for the long-run.

This purpose of this program is to accomplish objective #2. You and other members of your organization will attend four modules, each one tailored to your schedule and needs, that will teach you how to design your organization to:

• Take control of your future
• Achieve outstanding results
• Gain total commitment from your employees
• Exceed your customers expectations

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Developing High Performance Teams

Few would argue that people are an organization’s most valuable asset.
Do you want better quality, faster response time, higher productivity, greater sensitivity to customers, improved profitability? People make these happen.

Unfortunately, many people are motivated by compliance. Their hearts are not in their work. They get by, do the minimum required, and watch the clock. The organization reaps mediocrity.

Other people are motivated by commitment. They care about the work they do, know that they are valued by their organization and can make a significant contribution to its success. The organization reaps vitality and excellence.

Why Teams?

High Performance teams are more than a group of people working together to accomplish a common task. They share a common vision and purpose that inspires their performance. They feel accountable for their work. They solve problems and make decisions and act like full partners in the business.

Attend this program and learn, from foremost experts in the field, how to create a team environment that results in outstanding performance.

What You Will do:

• Gain an understanding of how teams differ from traditional work groups.
• Create a team charter that includes a clear statement of your team’s purpose, operating guidelines, performance objectives, and an ideal team vision.
• Learn good meeting management skills, critique your meeting effectiveness and develop action plans to improve your meetings.
• Identify your team’s customer requirements and how these guide team performance.
• Analyze and streamline the core work of the team.
• Clarify team member roles and responsibilities and ensure greater accountability.
• Set up systems for measuring your performance, setting goals and tracking progress.

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Skills for High Performance Teamwork

A truth about life is our interdependence. Everything we accomplish within an organization is through the efforts of people working together.

Discover the Benefits of Collaboration

The premise of this program is that organizations are much more healthy and productive when their relationships are strong and people know how to work together.

In a highly interactive environment team members have fun while learning principles and skills to ensure that they communicate, resolve conflicts, solve problems, make decisions and maintain a positive social environment.

Participants will come away:

• Valuing perspectives different from their own.
• Knowing how to listen and understand the point of view of others.
• Understanding the importance of two-way communication.
• Being committed to giving and receiving constructive feedback with other team members.
• Handling conflicts directly and in a win-win way.
• Looking below the surface to diagnose and improve how the team is really operating.
• Conducting excellent discussions and making effective decisions.
• Understanding several skills for solving technical problems together.

Format

Skills for High Performance Teamwork consists of seven modules that are usually delivered at least a week apart. Each module contains lots of exercises to make the training come alive and ensure back home application.

It is designed to be fun and dynamic as well as educational

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Assessing Your Organization for High Performance

By attending this program, you will learn a powerful framework to better understand your organization. The framework, known as the "transformation model," reduces the complexity of an organization to seven key elements that account for its success. These seven elements enable you to diagnose the current functioning of your organization and know where and how to make improvements.

What You Will Do:

During the program you will:

• Learn how to use the transformation model by applying it to a case study.
• Do a comprehensive assessment of the current performance of your organization.
• Benchmark your organization in relation to others within your community/industry.
• Develop a shared understanding of your greatest strengths and weaknesses.
• Target and prioritize the top opportunities for change.
• Develop detailed improvement plans.

Structure and Format:
 
This is a very "hands-on" program. During each module, you will:

• Learn the meaning of one of the seven elements of an organization’s performance.
• Divide into small groups to assess your organization’s performance on this element.
• Get back together and share your findings with the larger group.
• Summarize and identify key learnings and opportunities.

The program can be delivered in a modularized format (2½- to 3- hour sessions spaced over time) or in a 2 to 2 ½ day format.

It usually involves not only the leaders of the organization but also other key people representing a cross-section of all employees

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Developing High Performance Strategy

Most organizations face stiff challenges in today’s marketplace. Changing demographics, new technologies, aggressive competition, and sophisticated consumers demand that organizations change the way they do business, or face extinction. Too many organizations respond to these challenges by trying to do what they have done in the past. Those that thrive welcome change and renew themselves by aligning with current and future realities .

Core Strategic Decisions:

Strategy is defined as the way an organization meets the challenges and opportunities presented by its environment. It consists of a set of conscious choices about how it will deliver value to its customers and distinguish itself from its competitors.

By participating in this program, you and members of your organization will:

• Understand the challenges and opportunities present in your external environment.
• Identify assumptions about the future.
• Clarify a reason for being that motivates and inspires.
• Identify the principles by which people will conduct themselves.
• Define your future customers and how you will deliver value to them.
• Identify core organizational competencies needed to succeed in the long run.
• Create a long-term business focus and anchors that distinguish you from your competitors.
• Set short-term performance goals.
• Establish performance initiatives and a master plan to manage your organization’s long-term development.

An Imperative:

Formulating a clear and compelling strategy is among the most important work that leaders of an organization can accomplish. It is not something that would be "nice to do" when they have more time, but is essential to their survival.

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Core Skills

Consider This:
People don't work harder and smarter because the company will benefit. People take steps in new and challenging directions because they themselves will benefit. 360 Solutions addresses this reality by creating a bridge between personal and professional goal achievement. In order for this to happen, the program must address the participant's question, "What's in it for me?" We take great care to answer that question for all salespeople. When salespeople motivate themselves, everyone benefits. Our unique approach to integrated skills training is the result of years of research. This research isolated certain critical "core skills" as a basis of all achievement.
Program Objective:

To help sales professionals and sales managers increase productivity and improve interactions through specific goal-setting, time leveraging, communication, negotiation, teamwork, and leadership skills.

Program Graduates Are Able To:

• Set complete and measurable goals.
• Develop strategic plans for both sales and personal goals.
• Leverage time in accordance with those goals.
• Communicate to persuade.
• Use leadership skills and team effort to bring goals to fruition.
• Achieve higher quality, optimum performance, and consistent results

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Principles of Partnership Selling

You probably have heard the comment: "This product sells itself!" While there are definitely fantastic products of every kind out there, we believe that in reality Products Don't Sell, People Do! A quality product and product training are essential to your success but only in part. Strategic and tactical sales techniques are the vital tools that give you the edge in your market. This program is specifically geared to teach these techniques in a highly interactive and experiential environment - a methodology proven to work!

From an instructional standpoint, our programs include presentation, practice, and application methods. We provide the structure, you provide the content. We provide proven methodologies for producing sales results. We then work with you to tailor the practice and application sections to your products and markets, so you can easily turn classroom learning into work-place results. You determine the level of customization necessary for your needs and expectations.

Program Objective:

Our primary objective is to equip you with real and practical skills to make your career more productive and more rewarding. Our programs become YOUR programs. We provide sales expertise; you enrich the program with your specific product and market expertise.

Program Graduates Are Able To:

• Understand characteristics of top salespeople.
• Know the difference between a peddler and a partner
• Learn to ask questions that lead you to Yes!
• Write proposals that lead to closed sales.
• Set specific, achievable, trackable, sales goals that impact both personal and professional success.
• Relate long-term goals and objectives to short-term business planning.
• Build strong partnerships with clients to create customers rather than just close sales.
• Profile client needs and match benefits specifically to meet those needs.
• Develop effective presentations that address client concerns rather than conduct "product dumps."
• Handle objections with ease and use them as opportunities to close the sale.
• Service and maintain client relationships to generate repeat business and referrals.

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The Trust Factor

When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as our energies go into manipulation and protection rather than working together towards a shared vision.
We believe that the most successful organizations of the 21st century will be those that know how to create a climate of trust and goodwill among their employees.

What You Will Gain:

In this program, you will learn how to interact with others in ways that build trust and win/win outcomes. Specifically, you will:

• Learn the core elements of trust.
• Identify how we engage in "collusive," weakening patterns of relating to others.
• Experience a "change of heart" and know how to break out of collusive patterns.
• Come to view others in a way that promotes unity, trust, and goodwill.
• Understand the three phases of interpersonal dialogue and practice the dialogue skills.
• Commit to interacting with others in strengthening rather than weakening ways.
• Develop the ability to confront poor performance and behavior problems.

Structure and Format:

The Trust Factor consists of eight modules (two to three hours each). The training comes alive as you participate in experiential exercises and role-playing that help you internalize the principles and skills that are taught.

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